The hotel industry is a vertiginous and high-pressure environment, which requires a network of workers and departments to keep everything in perfect order and working. By serving a variety of purposes, hotels have the opportunity to provide guests with a great memorable experience or be the black spot on a trip that would otherwise be magnificent.
The hotel managers have the task of ensuring that customers feel satisfied and to monitor all the different activities and departments of a hotel, let’s review the most important factors to bear in mind when managing a hotel.
Great Teams, Great Leaders
As a hotel manager, you are as good as the team around you. Therefore, forming and promoting a great team is of the utmost importance. This means that you must hire people with the right skills, attitudes and character to help your team achieve their objectives.
Focus on developing a culture that reflects the company’s objectives. Relate to the workers and stay present in the life of the hotel. As a manager, congratulations and a smile are a great way to develop a positive team environment.
Learn and Improve
Frequently, hotel managers do everything because their work forces them to do so. If you don’t have the attitude to learn and innovate, to evolve and to adapt, you should start developing those capabilities as quickly as possible, your bosses could notice another person with those skills, and you’d be jobless.
Developing a keen eye to notice and stop problems and also detect areas of weakness will allow the hotel to continue its improvement and guarantee the ability to offer a satisfactory customer experience. Taking a restaurant management course or taking a training course may be the best option for those who want to know how to run a hotel.
Be Prepared for Emergencies
Guests expect the hotel of their choice to provide safety for them, but even the best safety measures can’t prevent an emergency. With the possibility of hundreds and even thousands of people in the hotel, it is important that you have a clear plan for emergencies.
This includes clearly marked evacuation procedures in each room, as well as a communication plan for any type of emergency, training your personnel is a must if you want everyone in the hotel (staff and guests) to be safe during an emergency, local fire departments and private companies provide with training for these things.
Become Internet Wise
All hoteliers want to know how to promote themselves better and how to make their brands known. Using social networks such as Facebook, Twitter and YouTube is a great way to connect with potential customers. Make a two minutes video on YouTube that captures the five main reasons why your hotel is the best.
Make your website optimized for local searches. This is an easy way to connect your hotel with those looking for one in your specific area. Enter the address of your hotel and website in virtual maps and Google My Business will pay dividends for years.